Shipping & Returns

SHIPPING

*ALL SALE ITEMS ARE NON-RETURNABLE*

Orders are processed from the UK and will be shipped within 1-2 business days. We are unfortunately unable to ship at weekends or during holidays. 

During Bank Holiday, seasonal Holiday and extremely busy periods, such as sale, please allow for extra time for your order and/or return to be processed and shipped.

If you have any questions or concerns about shipping please do not hesitate to contact us at customer@basicrights.com. 

 

Domestic - UK Delivery 

  • £4.95 via DPD Local
  • Estimated at 2-4 working days

 

International - US Delivery

  • $18 on orders under $235 via OCS
  • $12 on orders $235 and over via OCS 
  • Estimated at 3-6 working days

International - EU Delivery

  • £20 on orders under €235 via OCS
  • £10 on orders €235 and over via OCS  
  • Estimated at 2-5 working days 

International - ROW Delivery

  • £30 on all orders via DHL
  • Estimated between 3-7 working days

Please note shipping rates can fluctuate up or down due to exchange rates.

We regret we are unable to deliver to the following countries; North Korea, Syria, Iran, Cuba, Sudan, Belarus, Myanmar/Burma, and Lebanon & Russia.

International deliveries will be shipped with DHL or a local courier depending which service is selected. 


Duties

BASIC RIGHTS is not liable for payment of customs duties. These must be paid by the person receiving the parcel. BASIC RIGHTS has no control over these charges and, as they vary from country to country, cannot advise on potential charges at checkout. We advise contacting your local customs office before placing an order for an estimate on charges.


Note: In the event that the parcel is refused and returned to us by the courier service, the cost of the return shipping will be deducted from the refund amount.

We are not liable for any lost or stolen packages once dispatched from us, please ensure the correct shipping address is entered at checkout. BASIC RIGHTS cannot alter any delivery addresses once the label has been created.

We do not deliver to P.O. boxes. 


RETURNS & EXCHANGES

We are unable to offer any returns or exchanges at this moment in time.

 

If you require any assistance or have any questions, please email: customer@basicrights.com

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.


Late or Missing Refunds 

If you haven’t received a refund as of yet, but you can see it has been processed by us, please contact your credit card company. It may take some time before your refund is fully processed.

 

Policy

Clothing Items should be returned unwashed and unused.


Gift returns

To arrange a gift return, please email customer@basicrights.com and we will assist you further.


Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items that are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date received. If you have owned your item for longer than this please contact customer@basicrights.com.


Late returns

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of BASIC RIGHTS and may only be refunded as a store credit.


Colours

We have made every effort to display as accurately as possible the colours of our products that appear on BASIC RIGHTS. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.